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Sr Manager, User Experience Design

Needham, Massachusetts
Category Support Center Location ID 1 Location Name Needham Support Center Address Three Charles River Place State/Region Massachusetts Postal Code 02494 Country United States
Sr Manager, User Experience Design

Sr. Manager, User Experience Design

At Panera we believe that good food can bring out the best in all of us--food served in a warm, welcoming environment, by people who care, through a frictionless customer experience. The digital team at Panera is looking for a Senior Manager of User Experience Design to help us create speed and joy in every interaction with our guest.

As a Senior Manager of User Experience Design you’ll be part of a team that’s been recognized by Fast Company as one of the most innovative in the world.  The user experience design team is involved in every aspect of the digital product development process across all our ecommerce properties: web, mobile apps, kiosk, and digital/physical experiences. You’ll build a deep understanding of Panera’s users and operations, you’ll brainstorm user experience and service innovations, you’ll take concepts through ideation to delivery, and you’ll partner with your design team, product and engineering to bring the best in class experiences to all of Panera’s digital properties.

Responsibilities

  • Serve as part of the leadership for user experience design for the end-to-end customer journey; inclusive of website, native apps (iOS and Android), kiosk, digital/physical and loyalty engagement touchpoints
  • Drive meaningful understanding of data and customer insights to qualify experience opportunities, inform design decisions, and advocate for the value of your team’s designs
  • Prioritize across multiple products and initiatives, manage cross-functional expectations and drive teams to deliver exceptional business and customer outcomes
  • Strategize with product partners on new product opportunities, articulating experience vision and planning and executing against that vision with your team and cross-functional partners
  • Work hand-in-hand with the team on deep dive sessions, design sprints, design reviews and production of design deliverables providing strategic guidance and ensuring deliverable excellence
  • Appropriately scope and plan for variable projects and design requests, managing fast-paced timelines and stakeholder expectations
  • Manage team members priorities and deliverables, ensuring project and skill set fit to distribute work projects, active feedback to improve deliverables, capacity management and productivity expectations.
  • Provide guidance, partnership, and deep engagement in always improving the art of how we work as a cross disciplinary team
  • Lead visual excellence with a strategic and keen eye for visual design elements that will strengthen our customer experiences and translation of our brand into our experiences
  • Serve as a key steward for our design system that enables faster speed to market with high quality UI
  • Contribute to culture of creativity and innovation for the design team while also establishing pace and productivity expectations
  • Be accountable to key digital metrics; champion a test and learn ethos to improve key metrics
  • Support professional development for team members, identifying key opportunities for growth and skill development to support the team vision
  • Assess and optimize the effectiveness of new and existing features by actively participating in usability testing and user research, and interpreting analytical data
  • Partner with development team to drive successful implementation of the UX design specifications. Resolve any implementation issues that affect the design

Qualifications

  • 5-7 years UX and/or visual design for mobile apps and/or ecommerce (web, mobile, ecommerce)
  • A degree in Human-Computer Interaction, Human Factors, Visual Design, or a related field
  • Portfolio of beautiful, intuitive and thoughtfully crafted interactions across desktop, tablet and mobile
  • Diverse project experience—execution and leadership of teams through all product phases: concepting, UX prototyping, wireframing, visual design and optimization
  • Ability to manage design teams as well as collaborate across the organization to create integrated solutions
  • Understanding and experience with service design principles
  • Ability to communicate compelling stories of design solutions to cross-functional stakeholders and leadership
  • Ability to coordinate across multiple projects effectively; manage scope and deliverable, report on progress
  • Ability to think at a high level about product strategy and vision, and still execute on the small details and clarify how everything fits together
  • Experience in both qualitative and quantitative research methods
  • Visual design expertise demonstrated through mockups and style guides
  • Experience in ecommerce specific design
  • Experience working with agile development teams
  • Experience developing, maintaining, and evangelizing a design system
  • Rapid prototyping mindset and comfort with prototyping tools (figma, sketch, adobe, etc.)
  • Deep knowledge of design patterns across multiple platforms
  • Passion for all things digital: iot, wearables, consumer engagement, innovation
  • Restless & optimistic; Driven by purpose, fueled by collaborative environments


Candidates must share a portfolio or user experience and/or visual design work to be considered for the role.

Needham Support Center

External Reference Code JR0020335 Company Name 100 Panera, LLC

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