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Marketing Coordinator - Gift Card Program

Needham, Massachusetts
Category Support Center Location ID 1 Location Name Needham Support Center Address Three Charles River Place State/Region Massachusetts Postal Code 02494 Country United States
Marketing Coordinator - Gift Card Program

Marketing Coordinator - Gift Card Program

Needham, MA

Panera Bread is a specialty dining concept with unparalleled people and quality products offering careers as diverse as our breads. Because of continued growth, Panera Bread is actively seeking a Panera Gift Card Program Coordinator to support our business and growth strategy. This position will work with a variety of external vendors and interact closely with other Panera business units and Franchisees.

Accountabilities:

  • Responsible for day-to-day actions that contribute to the delivery of key Gift Card success metrics (e.g., sales growth, increased redemption rates, etc.)
  • Manage analytic needs, reporting on program performance. Prepare standard and ad hoc sales, management and distribution reports, and help track key business metrics.
  • Assist Panera Gift Card Program Manager with program planning and execution
  • Provide Gift Card (plastic and digital) fulfillment and distribution support to Panera cafes and external channel partners including online, CardMall, and B2B
  • Collaborate with internal stakeholders and external partners to deliver Card designs, merchandising and promotions
  • Oversee the creation and updating of training materials and company communications for the Gift Card business
  • Partner with Customer Care & Loss Prevention to troubleshoot any Gift Card issues
  • Identify processes to improve Gift Card program management

Qualifications

  • Bachelors Degree in Marketing, Business or related field required
  • Solid analytical skills and experience, preferably in sales forecasting/reporting and inventory management. Proven ability to work with data to derive insights and make strategic recommendations.
  • 2+ years of marketing experience preferred; experience with a gift card program is a bonus
  • Advanced proficiency working in MS Excel, including PivotTables, VLOOKUPs and statistical calculations
  • Detail-oriented, independent problem solver that can make high quality judgments and decisions quickly
  • Highly self-motivated, with strong project management and organizational skills
  • Ability and willingness to proactively work and communicate with cross-functional teams to complete projects accurately and on time
  • Superior customer service and interpersonal skills. Excellent written and verbal communication skills.

Needham Support Center

External Reference Code JR0011871 Company Name 100 Panera, LLC

Panera. Food as it should be.™

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