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Manager, Digital Product Management (19-38)

Needham, Massachusetts
Category Support Center Location ID 1 Location Name Needham Support Center Address Three Charles River Place State/Region Massachusetts Postal Code 02494 Country United States
Manager, Digital Product Management (19-38)

Manager, Digital Product Management - Mobile

Location: Needham, MA

Panera Bread is actively seeking a Mobile Digital Product Manager to help create truly elevated experiences for our customers across our consumer-facing ecommerce platforms. Panera is a leader in the use of technology to create innovative restaurant experiences for our guests. This role is critical to the continued growth of the brand.

In partnership with business leadership, the Mobile Digital Product Manager will contribute to both large and small scale initatives, assist in defining the roadmap for the program and advocate for both customer and business priorities throughout the organization. Product Managers help define and socialize the product vision from overall product strategy to day to day scope changes. They will have an acute sense of what matters, leveraging data and insight to optimize the customer experience and partnering closely with stakeholders to ensure solutions create best in breed experiences for our users and maximize benefit to the organization. A successful Product Manager will be able to manage multiple projects simultaneously, at various stages of their development.

Essential Functions:

  • Balance multiple objectives, projects and goals simultaneously
  • Champion the needs of business teams and stakeholders throughout the development process, ensuring that what is delivered meets the original goals and objectives of the project--- and is able to operate in areas of uncertainty and ambiguity.
  • Identify unmet customer needs and develop feature/functionality concepts that meet those needs while driving adoption of Paneras mobile app
  • Lead cross-functional teams through the entire product development lifecycle, identifying creative solutions for problems that arise along the way
  • Anticipate upstream and downstream impacts of the project and work with internal business groups to adjust business tools and practices in order to support new features & functionality.
  • Develop supporting business cases, including financial impact and benefits statements, to support feature/functionality concepts and sell the concepts to internal audiences through persuasive oral and written presentations.
  • Write and manage user stories as part of an Agile project framework that:
    • directly support the primary objectives of the project
    • are appropriate in size for iterative development
    • include clear and specific acceptance criteria
    • take into account dependencies on other stories and/or projects & initiative
  • Collaborating with design, business and technical team members to identify interdependencies, define and document requirements that adhere to technical constraints
  • Develop test plans, monitor key metrics and support analytics teams for continual optimization of the product and business plan
  • Partnering with key endors and technology partners to solve technical and business challenges

Skills Summary:

  • BA/BS
  • 4+ years of related e-Commerce / mobile experience
  • Experience with agile development
  • Understanding of mobile and marketing technologies
  • Self-starter with strong analytical, prioritization, problem-solving and negotiating skills
  • Ability to identify, manage and track dependencies across multiple initiatives and teams
  • Technical proclivity to learn new systems / technology for future incorporation or integration to the digital experience
  • Obsession with creating great customer experiences

Needham Support Center

External Reference Code JR0018672 Company Name 100 Panera, LLC

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