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Customer Insight Intern

Needham, Massachusetts
Category Support Center Location ID 1 Location Name Needham Support Center Address Three Charles River Place State/Region Massachusetts Postal Code 02494 Country United States
Customer Insight Intern

Customer Insight Intern

Based in Needham, MA

Panera Bread is a specialty concept with unparalleled people and quality products offering careers as diverse as our breads. Panera is actively seeking a Customer Insight Intern. The Customer Insight Intern will have an opportunity to assist on our Caf Strategy, Insight & Analytics team. They will assist in establishing a knowledge management (KM) system for Panera Customer Insights & analytics; a centralized, accessible, organized way to source learning project results & knowledge.


  • Interview key stakeholders to identify scope requirements. Then utilize this as to #2, and establish guidelines & governance.
  • Access internal & externally sourced and recommend best option to provide KM system including; data management, visualization & reporting, methods of maintenance and access.
  • Source and upload agreed list of studies to the chosen KM system.
  • Update the central sensory database with all studies (since 2017) and key measures, in a searchable format. This should live within the KM system as an accessible knowledge source for key stakeholders.

Internship Benefits:

  • Assigned Mentor
  • Full Time/30 - 40 hours
  • 10 week program
  • Business Casual Dress Code
  • Workout Facility
  • Complimentary Bakery Items


  • Junior or Senior Marketing Research, Business or Marketing major.
  • High level of organizational skills.
  • High level of Excel skills.
  • Strong verbal/written communication skills and analytic skills.
  • Attention to detail.
  • Open to training.
  • Experience with software is an advantage.
  • Excellent team player, who can take work direction from multiple individuals, learns quickly and is adaptable.
  • Good-natured, positive, energetic yet professional attitude, a must!

Needham Support Center

External Reference Code JR0016602 Company Name 100 Panera, LLC

Panera. Food as it should be.™

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