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Coordinator, Senior Analyst, Customer Analytics

Needham, Massachusetts
Category Support Center Location ID 1 Location Name Needham Support Center Address Three Charles River Place State/Region Massachusetts Postal Code 02494 Country United States
Coordinator, Senior Analyst, Customer Analytics

Panera, LLC is seeking aSenior Analyst, Customer Analytics

Panera Bread is a specialty bakery cafe concept offering careers as diverse as our breads. The company has undergone significant growth and currently owns and franchises over 2,000 bakery cafes.

Panera is currently looking to hire a highly-motivated individual with strong analytical, technical and communication skills to fill the role of a Sr. Analyst, Business Analysis. This person will be part of the Strategy organization. The right candidate will be comfortable using a variety of analytical techniques to understand data and be able to clearly explain the results to senior management.

Key Responsibilities:

Serve as key member of Paneras Customer Analytics team which supports all of Paneras key initiatives and analyzes ongoing business performance:

  • Perform Pre-Post/Test-Control Analysis in support of new product and other testing to inform the go/no-go decision:
    - Run analyses utilizing store level and customer level data to understand the impact of various initiatives
    - Design an appropriate control strategy to evaluate the performance of various in-store price and product tests
    - Understand changes in trends in both company and category performance, and identifying and elevating potential issues
    - Communicate findings in simple and precise manner to executive management
  • Conduct analysis of in-market initiatives to determine the on-going impact on sales and consumer metrics
  • Provide support for various deep dive customer level analytics to understand long term growth of Panera customer base, migration patterns of Panera customers, growth drivers etc.
  • Serve as key member of teams working on executing core company initiatives
  • Provide ad hoc analytical to support to senior management
  • Partner with IT to confirm data integrity, identify data issues and works towards improving data to provide more accurate insights

Functional Qualifications:

  • 2-5 years of experience in business, market analysis, or market research
  • Strong strategic, technical, analytical and problem-solving skills
  • Ability to understand Paneras business model through metrics and analysis that drive insights and actions
  • Effective style of presenting solutions to senior executives and staff at varying levels across the organization
  • Proficiency in Excel and other analytical software
  • Knowledge of analytical tools like SQL/SAS/R/Python

Personal Characteristics:

  • Performs well under pressure within team and individual setting
  • Internal drive to finish work by deadlines (self-motivated)
  • Intense attention to detail
  • Able to coordinate across multiple projects effectively
  • Ability to manage complexity and ambiguity
  • Willingness to ask for help and leverage the knowledge and experience of others to overcome tough obstacles

Needham Support Center

External Reference Code JR0019023 Company Name 100 Panera, LLC

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